Privacy Policy

General Statement

Thank you for accessing the website ("Site") of Thomas Labs, LLC. We respect your privacy and want to protect your personally identifiable information. To learn more, please read this Privacy & Security Policy.

“Personal Data” is any information that relates to an identified or identifiable individual, also know as “personally identifiable data” or “personal information”

This Privacy & Security Policy explains how we collect, use and (under certain conditions) disclose your personally identifiable information. This Privacy & Security Policy also explains the steps we have taken to secure your personal data. Finally, this Privacy & Security Policy explains your options regarding the collection, use, and disclosure of your personal data. By visiting our Site, you accept the practices described in this Policy.

We are not responsible for the content or privacy practices on any non-Thomas Labs, LLC website ("Site") to which this “Site” links or that links to this “Site”, regardless of affiliation if not owned by Thomas Labs, LLC.

Your Options

Thomas Labs, LLC, respects your privacy rights and will provide you with reasonable access or reporting about any personal data you may have provided, or we may have captured, through the use of our services, both online and offline. If you wish to amend any personal data we hold about you or wish for deletion of personal data from our site(s), databases, or records, you can easily contact us through our “contact” sheet, by email: [email protected], or by phone: 800-359-8387. At your request, we will have personally identifiable information, or any reference to you deleted or blocked from our site(s) and databases.

You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page (if you registered on our site(s), or by contacting us directly as outlined above. Please note that while changes you make may reflect in active user databases, and on the site(s), instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise believe we have a legitimate reason to do so.

You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some of the features and functionality of our site(s) or services.

You may, at any time, object to the processing of your personal data, on legitimate grounds, except if otherwise permitted by applicable law.

Information Collection and Use

Our service and "Site"(s) collect personally identifying information from you in several different ways on this website, by phone, email, or opt-in marketing opportunity. One goal in collecting personally identifying information from you is to provide an efficient, meaningful, and customized experience. We will also use this identifying information to provide price comparison, sales or discount offers, often times target marketed directly to the individual identified. For example, we can use your personal data to:

  • Compare and offer price and product offers
  • Help make this Site easier for you to use by not having to enter information more than once.
  • Help you quickly find information, products, and services.
  • Help us create content on this Site that is most relevant to you.
  • Alert you to new information, products, and services that we offer.

Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personally identifiable information, including but not limited to your name, shipping and billing address (es), phone number, email address, IP Address, MAC (media access control) machine address, and credit card number. These types of personally identifiable information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes; including price and product comparison. If we encounter a problem when processing your order, we use the personal data to contact you.

Email Addresses. Several locations of the Site(s) permit you to enter your email address for purposes including but not limited to: to register for a free product giveaway; to request an electronic version of our catalog or to sign up for special offers. Your participation in a contest is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our Site the names and cities of contest winners. We will not share or sell your email. This information will only be used for tracking purposes and to give you further information about Pet Nutrition Products.

Cookies and Other Technology. Like many sites, this Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THIS SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."

Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.

We may use third-party advertising companies to help us tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal data collected by us.

Log Files. As is true of most websites, the "Site" server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

Product Testimonials. You may choose to submit a customer testimonial. If you post a testimonial, we will ask for your name. If you submit a review, your first name and the initial of your last name will be visible to other users. Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your testimonial. We believe you can post a helpful testimonial without disclosing any personal information.


Internal Use. We use your personally identifiable information to process your order and provide you with customer service. We may internally use your personally identifiable information to improve our Site's content and layout, to improve our outreach and marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

Communications with You. We will use your personally identifiable information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a free product giveaway; to request an electronic version of our catalog or to sign up for special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt-out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

External Use. We want to provide you with excellent service and to offer you a great selection - we primarily sell merchandise, not information. We will not sell, rent, trade, license or otherwise disclose your specific personally identifiable information or financial information to anyone, except that:

As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.

Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)

We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.

We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal data may be disclosed to another company, but that disclosure will be subject to the Privacy & Security Policy in effect.

We may share non-personal data (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user. Your personally identifiable information will not pass into the data layer of third party service partners.

We may publicly disclose the name, city, and state of the winner of our product giveaways unless specifically told in writing not to do so.

Data Security

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personally identifiable information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal data online, and we also take several steps to protect your personally identifiable information in our facilities. Access to your personal information is restricted. Only employees who need access to your personally identifiable information to perform a specific job are granted access to your personal data. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personally identifiable information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.


Our Retention Of Your Information

(a) If you have an account with Thomas Labs, LLC ( we will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

(b) If you are a visitor to the Thomas Labs, LLC (sites) we will retain your information for as long as necessary but no longer than one (1) year after your last visit to our site(s).

(c)  Data retention and deletion of “expired” (outlined in line (b)) information only applies to “guest” information. “Guest” information is any personally identifiable information gathered from an interaction of a non-registered user with our site(s), including, IP Address, guest location, email, phone number, or other information voluntarily provided or captured from tags or site cookies. Email Opt-in, Subscription Opt-in, or registered customers, whether having purchased directly from the site or not, are considered active users unless specifically opted out by the user through email, contact form, phone, or in person. Contact information for Opt-Out can be found in the next section: Opt Out/ Corrections

Opt Out/Corrections

  1. Upon your request, we will (a) correct or update your personally identifiable information within 72 hours of receiving and acknowledging a request for correction or deletion; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by contacting our Customer Support, calling department by phone: 1-800-359-8387, email: [email protected], fax: 623.936.4499 or mail: 8331 w Sherman St, Tolleson, AZ 85340.  
  2. Data retention and deletion of “expired” (outlined in line (b)) information only applies to “guest” information. “Guest” information is any personally identifiable information gathered from interaction of non-registered user with our site(s), including, IP Address, guest location, email, phone number, or other information voluntarily provided or captured from tags or site cookies. Email Opt-in, Subscription Opt-in, or registered customers, whether having purchased directly from the site or not, are considered active users unless specifically opted out by the user through email, contact form, phone, or in person.

Offline Collection, Use & Disclosure of Information

As you might expect from Thomas Labs, the majority of information that we collect is obtained through our Site, and this Privacy & Security Policy applies only to that online collection of personally identifiable information. We may also collect information offline, where we also try to protect the privacy of your personal data. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personally identifiable information we need in order to place the order or to answer the question. When we need to store information (such as order information) we will enter it into our database through SSL encryption. (See the Data Security section above for more information). Another example involves faxes. If you fax something to us, we will act upon the fax and then either store it a locked repository or we will shred the fax if there is no need to retain the information. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn't discuss or try to predict all of those methods or uses. As we mentioned, we primarily sell merchandise, not information, and we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

Updates to This Policy

If we change or update this Privacy & Security Policy, we will post changes and updates on this Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy & Security Policy from time to time so you will know if the Privacy & Security Policy has been changed or updated. If you have any questions about the Privacy & Security Policy, please contact us toll-free at 800-359-8387 or [email protected].

Policy Updated and Effective  5/8/2018; GDPR Compliance

Edited: 5/31/2018


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