Shipping & Returns

 

Thomas Laboratories ships orders Monday, Wednesday, and Friday.

 

Orders are shipped within 3 business days (Monday-Friday) of receipt and payment of order,
not including day order is received.

Shipping and Handling Information 

No Minimum Orders

C.O.D.’s: Sorry, we do not accept any C.O.D.’s.

We are currently not shipping to Canada due to strict regulations and licensing. Many of our products can be found by searching online re-tailers who have the ability to ship to Canada; We apologize for this inconvience.

 
  • $6.95 S&H on all orders      
  • Shipping charges for special delivery options: Priority Mail, 2nd or
    Next Day service, will be billed at cost and must be paid by the customer. 
  • Shipping and Handling costs are not refundable.

Vaccine Orders: Vaccines must be shipped by 2-Day Air or Next-Day Air. Air charges will apply. 

  • Air Charges: All parcels sent by air are billed at cost and are non-refundable.

 

Shortages, Errors, or Damages:

  • Shortages, errors, or damages must be reported within 24 hours of delivery. 
  • Please sign delivery receipt short or damaged to receive replacement or credit. 
  • C.O.D.’s: Sorry, we do not accept any C.O.D.’s.

 

Returns

  • Customer is responsible for shipping and insurance charges on returns. 
  • Prior authorization is required for return of damaged or mis-shipped items. 
  • Returns without prior authorization will not be accepted.

 

Sales Taxes 

  • 9.8% Sales tax applicable to Arizona customers only. 

 

Name Branded Distributed Items :

  • These items include vaccines, prescription drugs, books, and other classified products. 
  • Distributed items are sold on a NON-refundable basis.

 

  • Do to changing conditions, please consult our sales staff for up-to-date pricing and availability, or go online at: http://www.thomasLabs.com

 

Substitutions

  • Substitutions will only be made with customer approval.

 

Back Orders

  • Sorry, no back orders. Please re-order at a later time.

 

International Orders

  • Orders outside of the Continental U.S. must be prepaid by cashier’s check, bank card, or wire transfer. We are currently not shipping to Canada due to strict regulations and licensing. Many of our products can be found by searching online re-tailers who have the ability to ship to Canada; We apologize for this inconvience.
     

Due to changing conditions, please consult our sales staff for up-to-date pricing and availability. 1-800-359-8387 or send an information request here: CONTACT US

 



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