Shipping

Dealers: Please call 800-359-8387 for shipping, tax and minimum order information.

Thomas Labs ships orders Monday, Wednesday, and Friday. Orders are shipped within 3 business days (Monday-Friday) of receipt and payment of order, not including day order is received.

Shipping and Handling Information

Retail online customer: No Minimum Orders

C.O.D.’s: Sorry, we do not accept any C.O.D.’s.

We are currently not shipping to Canada due to strict regulations and licensing. Many of our products can be found by searching online re-tailers who have the ability to ship to Canada; We apologize for this inconvenience.

$6.95 P&H on all orders

Shipping charges for special delivery options: Priority Mail, 2nd or Next Day service, will be billed at cost and must be paid by the customer. Shipping and Handling costs are not refundable.

Air Charges: All parcels sent by air are billed at cost and are non-refundable.

Shortages, Errors, or Damages:

Shortages, errors, or damages must be reported within 24 hours of delivery. Please sign delivery receipt short or damaged to receive replacement or credit. C.O.D.’s: Sorry, we do not accept any C.O.D.’s.

Returns

Customer is responsible for shipping and insurance charges on returns. Prior authorization is required for return of damaged or mis-shipped items. Returns without prior authorization will not be accepted.

Sales Taxes

8.8% Sales tax applicable to Arizona customers only.

Substitutions

Substitutions will only be made with customer approval.

Back Orders

Sorry, no back orders. Please re-order at a later time.

International Orders

Orders outside of the Continental U.S. must be prepaid by cashier’s check, bank card, or wire transfer. We are currently not shipping to Canada due to strict regulations and licensing. Many of our products can be found by searching online re-tailers who have the ability to ship to Canada; We apologize for this inconvience.

Due to changing conditions, consult our sales staff for up-to-date pricing and availability, Please contact us with any questions - or call 800-359-8387

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